WHAT DAYS DO YOU DELIVER?
We deliver Monday-Saturday for Melbourne Metro customers and Monday-Friday for Victorian Regional customers. Deliveries are
made between 6am-6pm.
The below information will show you your delivery day based off the day and time you place your order:
Melbourne Metro:
Monday, Tuesday, Wednesday, Thursday, Friday & Saturday
Ballarat Region:
Tuesday & Thursday
Bendigo Region:
Wednesday
Geelong Region:
Monday, Tuesday, Thursday, Friday & Saturday
Mornington Peninsula:
Monday, Tuesday, Wednesday, Thursday, Friday & Saturday
VIC Outer Melbourne Metro:
Wednesday
HOW ARE MY GOODS PACKED FOR DELIVERY?
All of our products are packaged inside Mylkables or supplier branded boxes.
CAN I PICK UP MY ORDER FROM YOUR LOCATION?
Customers can now pick up their orders at our Sunshine West location. With our click and collect service you can order in advance or even for same day pick up. Our click & collect trading hours are 8am to 7pm.
CAN I RECEIVE MY DELIVERY OVERNIGHT?
At this stage this is something that we do not offer.
CAN I PICK A TIME SLOT FOR MY DELIVERY?
At the moment we don't offer time slot selection for deliveries.
If you need any assistance with tracking your order, please reach out to our team here.
DO YOU PROVIDE ETA'S ON MY DELIVERY?
Unfortunately, we do not offer live tracking for the moment, however you will get a SMS throughout the journey of your delivery advising on its near arrival. If you need more help seeking a more narrowed time frame, please feel free to contact our customer service team to assist further here.
HOW CAN I TRACK MY ORDER?
You will receive a text message the night before your order is due to arrive confirming it is being finalized and scheduled for delivery on your nominated day.
On the day of delivery, you will receive two text messages with up-to-date information on the status of your delivery with estimated times of your delivery.
WHICH SUBURBS OR POSTCODES DO YOU DELIVER TO?
Currently we deliver within Victoria only. This includes to Melbourne Metro suburbs as well as some regional areas.
We're constantly expanding the areas that we service, so keep an eye out.
Current Melbourne Metro Delivery Postcodes
3000,3001,3002,3003,3004,3005,3006,3008,3010,3011,3012,3013,3015,3016,3018,3019,3020,3021,3022,3023,3024,3025,3026,3027,3028,3029,3030,3031,3032,3033,3034,3036,3037,3038,3039,3040,3041,3042,3043,3044,3045,3046,3047,3048,3049,3050,3051,3052,3053,3054,3055,3056,3057,3058,3059,3060,3061,3062,3064,3065,3066,3067,3068,3070,3071,3072,3073,3074,3075,3076,3078,3079,3081,3082,3083,3084,3085,3086,3087,3088,3089,3090,3091,3093,3094,3095,3101,3102,3103,3104,3105,3106,3107,3108,3109,3111,3113,3114,3115,3116,3121,3122,3123,3124,3125,3126,3127,3128,3129,3130,3131,3132,3133,3134,3135,3136,3137,3138,3140,3141,3142,3143,3144,3145,3146,3147,3148,3149,3150,3151,3152,3153,3155,3156,3161,3162,3163,3164,3165,3166,3167,3168,3169,3170,3171,3172,3173,3174,3175,3177,3178,3179,3180,3181,3182,3183,3184,3185,3186,3187,3188,3189,3190,3191,3192,3193,3194,3195,3196,3197,3198,3199,3200,3201,3202,3204,3205,3206,3207,3335,3336,3337,3338,3427,3429,3437,3752,3800,3802,3803,3804,3805,3809,3810,3975,3976,3978
Outer Metro
3064,3158,3160,3754,3755,3756,3758,3764
Ballarat
3340,3341,3342,3345,3350,3351,3355,3356,3363
Bendigo
3063,3373,3428,3430,3431,3432,3433,3434,3435,3438,3440,3442,3444,3446,3447,3448,3450,3451,3453,3458,3460,3461,3462,3463,3515,3522,3523,3550,3551,3552,3555,3556,3750,3751,3753
Geelong , Bellarine, Surfcoast
3211,3212,3214,3215,3216,3217,3218,3219,3220,3223,3224,3225,3226,3227,3228,3230,3231,3232
Gippsland
3812,3813,3814,3815,3816,3818,3820,3821,3822,3823,3824,3825,3831,3835,3840,3842,3844,3847,3850,3851,3854,3857,3858,3860,3862,3869,3870,3871,3922,3925,3945,3950,3953,3956,3959,3960,3962,3980,3981,3984,3990,3995,3996
Mansfield
3658,3714,3715,3717,3719,3720,3722,3723,3757,3761,3763,3778,3779
Mornington Peninsula
3910,3911,3912,3913,3915,3916,3918,3919,3920,3926,3927,3928,3929,3930,3931,3933,3934,3936,3937,3938,3939,3940,3941,3942,3943,3944,3977
Yarra Valley
3096,3097,3099,3139,3154,3759,3760,3761,3765,3766,3767,3770,3775,3777,3781,3782,3783,3785,3786,3787,3788,3789,3791,3792,3793,3795,3796,3797,3799,3806,3807,3808
Shepparton / Echuca
3564,3610,3614,3616,3617,3618,3620,3629,3630,3631,3633,3634,3635,3636,3644,3730
WHAT WILL YOU DO WITH MY ORDER IF I’M NOT HOME TO RECEIVE?
If you're not at home when your order arrives, our driver will try to get in touch with you to ask if there's somewhere that they're able to leave your order.
On the rare occasion where we're unable to contact you, our drivers will leave your order in a safe place and if one isn't available, or you have asked for it to not be left unattended they will return that to our warehouse to organize re-delivery.
WILL I RECEIVE A PACKING SLIP OR INVOICE WITH MY DELIVERY?
As we are a purely digital company, no packing slips or receipts will be included in your order. You can download a PDF copy of your invoice in your order confirmation email.
All order confirmations and invoices for your transactions will be emailed to you at the time of finalizing your order. You will also be able to find your order history in your account profile once you are logged in.
WHAT HAPPENS IF MY DELIVERY HAS EXPIRED/DAMAGED GOODS?
If your delivery has been damaged, has expired goods or the part of your delivery is missing please reach
out to our customer service team explaining what has happened. They will be sure to work with you on finding the best outcome and solution for you.
If an item is out of stock and has not been packed in your delivery, an Mylkables gift card will be issued to the value of the item that was not packed.
CAN I SWAP AN ITEM IN YOUR MIX PACKS / BOXES?
Unfortunately, there is no opportunity to change preset boxes or combination packs. However, if you have a bespoke requirement, please feel free to reach out to our customer service team so they can advise and assist you with your needs.
WHERE CAN I FIND THE NUTRITIONAL INFORMATION FOR A PRODUCT?
All product nutritional panels and ingredients can be found in the product description.
If you notice a products information is incorrect or missing, for further assistance please reach out to our customer service team here.
DO YOU HAVE A LOYALTY PROGRAM?
We do not have a loyalty program, but we'd recommend signing up to our mailing list to find out when new products, brands & specials are launching.
I WOULD LOVE TO BE A MYLKABLES PARTNER, HOW CAN I GET MY PRODUCT ON YOUR PLATFORM?
Amazing, we'd love to hear from you! We are always seeking new partners who bring something new
and exciting that’s a perfect fit our store!
Just contact us here and a member of our team will be in touch as soon as possible.