Frequently Asked Questions

Orders can be delivered Monday – Friday, subject to delivery area. Deliveries are made between 6am-6pm.

Standard Delivery (National Metro Locations):
Delivered within 1-3 business days, with free delivery on orders over $99.

Standard Delivery (Nationwide, outside of Metro):
Delivered within 2-5 business days.

Click & Collect (Sunshine Warehouse):
Free collection from our warehouse weekdays - 8am to 7pm.

All of our products are packaged inside Mylkables or supplier branded boxes.

Customers can now pick up their orders at our Sunshine West location. With our click and collect service you can order in advance or even for same day pick up. Our click & collect trading hours are 8am to 7pm.

At this stage this is something that we do not offer.

At the moment we don't offer time slot selection for deliveries. 

If you need any assistance with tracking your order, please reach out to our team here.

Unfortunately, we do not offer live tracking for the moment, however you will get notifications throughout the journey of your delivery advising on its near arrival. If you need more help seeking a more narrowed time frame, please feel free to contact our customer service team to assist further here.

You will receive a text message the night before your order is due to arrive confirming it is being finalized and scheduled for delivery on your nominated day.

On the day of delivery, you will receive two text messages with up-to-date information on the status of your delivery with estimated times of your delivery.

We deliver Australia-wide.

If you're not at home when your order arrives, our driver will try to get in touch with you to ask if there's somewhere that they're able to leave your order.

On the rare occasion where we're unable to contact you, our drivers will leave your order in a safe place and if one isn't available, or you have asked for it to not be left unattended they will return that to our warehouse to organize re-delivery.

As we are a purely digital company, no packing slips or receipts will be included in your order. You can download a PDF copy of your invoice in your order confirmation email.

All order confirmations and invoices for your transactions will be emailed to you at the time of finalizing your order. You will also be able to find your order history in your account profile once you are logged in.